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Papers On Human Resource Issues
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Enhancing Communication Between Management & Employees
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A 6 page proposal on measures a life insurance company could undertake with very little cost in promoting bottom-up communication, rather than limiting themselves to the more typical top-down pattern. The proposal presents the company's existing problem as a minor, but growing one, and presents possible low-cost steps in eliminating it. Nearly any business consultant worth his fee consults first with the front-line employees in order to determine the company's problems: the paper recommends that this insurance company do the same. Bibliography lists 3 sources.
Filename: Manacomm.wps

COCA-COLA AND TOTAL QUALITY IMPROVEMENT
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This 5-page paper, by using various examples from the Coca-Cola company, attempts to address the execution phase for Total Quality Implementation including management support, customer satisfaction and employee feedback. Bibliography lists 5 sources.
Filename: MTcocaqu.rtf

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